I ship to Australia.
Usually in stock items ship out within 2-4 business days from the receipt of full payment. Tracking is included in all orders. Once the payment is received and I have dispatched the item you will receive a confirmation email.
Please make sure all of your contact details are correct and up to date especially your shipping address on PayPal. It is very important as this will allow the item to be safely shipped to your address. In case of a wrong address please notify me as soon as possible. There might be still time to correct it so you can enjoy your item on time.
Please note that the buyer is responsible for any taxes, custom charges or duties placed on the package.
Returns and exchanges
I want you to be happy with your purchase, so if you are not satisfied please let me know. The returns are possible, on case-by-case basis. If you are unsatisfied with your purchase please notify me via email within 3 days from receiving it.
Please contact me if you have any concerns regarding your purchase. I will try my best to resolve the issue.
I always pack the items with the utmost care, but I don’t have control and am not responsible for damage or lost items. In the case of a damaged or lost package please contact the postal carrier.
I am happy to exchange your item. Please email me and send it back in the exact same condition within 7 days of the purchase. Shipping charges are non – refundable, return postage with a tracking number, plus any taxes or custom charges is to be paid by Buyer.
Sale items are non-refundable.
Money refunds are also possible. Please allow up to two weeks for the refund to be completed.
All of my ceramic wares are handmade here in Melbourne. That means that no two are exactly the same. Sometimes the image you see is an example of the product, not the exact product you are buying, so small differences will be evident. I use high quality stoneware and glazes and everything is food safe, dishwasher, microwave and oven safe.